Bank Medical Secretary
Apply for the Bank Medical Secretary role at HCRG Care Group.
Package Description
* Self‑booking and access to all bank shifts within your Business Unit.
* Request a Duty – shifts or day‑off requests up to six weeks in advance.
* Access to Wagestream – track pay throughout the month and stream earned wages into your bank account.
* Working in an environment focused on the highest clinical and quality standards.
* Opportunities to work in different areas and services to gain new knowledge and experience.
* Access to the Strive for Better national support and professional network.
* Free 24/7/365 well‑being service – counsellors, post‑trauma support, legal, debt and practical life‑management helpline, guided self‑help, telephonic career coaching, monthly newsletters.
* Free statutory and mandatory training and access to e‑learning courses.
* Innovative forward‑thinking culture encouraging ideas and national funding applications.
* Recognition opportunities – nomination for local and national awards; participation in virtual “Ask our Executives” events.
* Our services hold “good” or “outstanding” ratings from the Care Quality Commission.
Main Responsibilities
* Accurately transcribe correspondence and reports by touch‑typing from audio dictation, using medical terminology.
* Use Blithe Lilie Patient Management System, HIV database, Microsoft Office, and departmental databases as required.
* Undertake routine clerical duties such as distributing/dispatching mail, photocopying, faxing, answering emails, and retrieving case notes.
* Answer the telephone, handle enquiries, take messages, and forward to appropriate staff.
* Track all medical documents, hard copy or electronic, via the Patient Management System.
* Form agendas and take minutes.
* Accurately file letters and investigations in the appropriate EPR section.
* Liaise with departmental staff regarding case notes.
* Provide administrative support to medical teams and service support to the management team.
* Manage onward referral processes and support administration teams with inward referral tracking.
* Support with the tracking and collation of alerts.
* Provide administrative support for HIV service patient and non‑patient activities.
The Ideal Candidate
* Experience as a Medical Secretary.
* AMS Par or typing qualification.
* Experience in a customer/patient‑focused environment.
* Experience working in a pressured environment.
* Strong communication skills.
* Ability to handle sensitive information.
* Multi‑tasking ability.
* Understanding of basic medical terminology.
* Ability to prioritise effectively to meet deadlines.
* Knowledge of good office and administrative practice.
* Computer literate with Microsoft Word, Email, Excel and other Office applications.
While not essential, ideally you will have previous secretarial or administrative experience within the NHS or independent healthcare sector, familiarity with hospital databases and clinical systems such as LILIE, EMIS, SystemOne, ULTRA, PAS, Choose & Book, and others.
About The Company
We change lives by transforming health and care. Established in 2006, HCRG Care Group is one of the UK’s leading independent providers of community health and care services, working with commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people. We’re a Disability Confident company, working to provide facilities and adjustments to be inclusive of everyone.
Safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance. All team members undergo a safer recruitment process, including disclosure of criminal records and vetting checks.
Our company is part of HCRG Care Group Holdings Limited. By applying, we will process and hold information about you in accordance with our privacy policy.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Health Care Provider
Industries
* Hospitals and Health Care
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