Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
Patient Welfare Officer/Cashier
Providing Cashiering Service for Patients
Safekeeping of Patient Property
Day to Day responsibility for Trust Petty Cash Service
Administering onsite parking system for NELFT staff and visitors
Main duties of the job
1. Working as part of a team to provide and maintain an efficient and effective cashiering service for patients and staff, in accordance with standing financial instructions. This involves the administrating of all hospital, patients’ monies and community teams’ petty cash, and ensuring that the float/petty cash is balanced daily. A high level of attention to detail is essential.
2. Providing a benefits advisory service ensuring that service users have support with queries relating to Universal Credit and Personal Independence Payment. The post holder will be expected to be aware of any changes in the benefit system and use this knowledge to assist service users.
3. Having day-to-day responsibility of the running of the Welfare Service, Safekeeping of service user’s property.
4. Administering the onsite parking system for NELFT staff and visitors.
5. The post holder will consistently deliver a ‘client focused’ service which promotes good customer service and effective working relationships.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co- produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Starting with NELFT (delete for internal only)
NELFT place a great deal of importance on new starters beingproperly welcomed and inducted into the Trust. All new starterswill join the Trust on the first Monday of each month and willundertake a comprehensive induction of up to two weeks whichwill include mandatory training, systems training and theallocation of equipment. As part of the process new starters willhave the opportunity to also meet the executive team, seniormanagers, and attend a number of drop-in sessions focusing onengagement, health and wellbeing and key processes. Theinduction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of15%of the basic salary (minimum payment of £4,714 and amaximum payment of £5,941 - per annum, pro rata for part time).
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.
Use of AI
Please see attached document regarding acceptable use of AI during the recruitment process.
Person specification
NVQ level 2 or equivalent standard of literacy and numeracy
Essential criteria
6. NVQ level 2 or equivalent standard of literacy and numeracy
Sound financial background
Essential criteria
7. Sound financial background
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
8. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
9. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
10. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
11. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.