Job Description
Complaints Administrator
Your new roleAs a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include:
• Coordinating communications with students, staff, and external bodies• Supporting committee management, including minute-taking and follow-up actions• Managing precautionary suspensions• Ensuring compliance with institutional policies and national regulations• Providing guidance and advice on relevant procedures to students, staff, and The Union• Contributing to continuous improvement by proposing updates to codes and procedures• You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases.
What you'll need to succeed
To be successful in this role, you will need:
• HND/SVQ Level 4 or equivalent, or relevant practical experience• Experience working with regulatory frameworks and administrative procedures• Strong written communication and organisational skills• Ability to manage confidential information with discretion• Proficiency in IT systems and database management• A customer-focused approach and commitment to enhancing the student experience• Experience in a similar role within further or higher education is desirable.What you'll get in return
• A supportive and collaborative working environment• Opportunity to contribute to meaningful institutional processes• Professional development and training opportunities• Competitive salary and benefits package• Flexible & Hybrid working arrangements where applicable
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4765579