Overview
As a Neighbourhood Tenancy Officer, you will be aligned to and manage a neighbourhood patch delivering a proactive service that promotes sustainability and high levels of customer satisfaction, therefore excellent communication skills and people skills are needed to be successful in this role. You will welcome people into their new homes assisting people to establish and sustain their tenancy successfully, referring them to appropriate services where needed.
Key Responsibilities
* Building relationships with new and existing tenants who live in your area.
* Managing key housing functions including viewings and sign‑up of empty homes, property and garden conditions and tenancy management.
* Collaborating closely with other teams within the council and external partners to ensure the best outcomes for both people and the place.
* Using your excellent communication skills to build and develop positive relationships with customers and other professionals.
* Training and motivating others, caring, compassionate with the ability to think creatively to resolve issues and enquiries.
* Prioritising a varied workload, meeting agreed standards and targets, working flexibly as part of a larger Housing Team.
About the Team
The Homes and Communities team are a team of dedicated Neighbourhood Tenancy Officers, Estate Caretakers, Housing Support Officers, and Tenant Engagement Officers, who work as one team to develop vibrant communities, managing and maintaining our estates whilst supporting and engaging our tenants.
About Wigan
Wigan Council has been voted "Overall Council of the Year" at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. Wigan is a great place to work and, as a local authority, we truly value and recognise our staff as our greatest asset. Through our 'Be Wigan' behaviours, Be Courageous, Be Accountable and Be Positive, we actively encourage innovation, strive to deliver outstanding services, and celebrate our successes.
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