Please contact olivia.osborne4@nhs.net for any further information about the role. Please note if there is an appropriate volume of applications the post may close early.
About the Role
We are looking for a highly organised and motivated Fracture Clinic Administrator / Departmental Coordinator to join our Trauma and Orthopaedic team. This is a key administrative role supporting the efficient day-to-day running of fracture clinics across the Trust.
Responsibilities
- Manage patient appointments including booking, cancelling and rescheduling clinics via telephone, letter and face-to-face contact
- Act as a first point of contact, handling enquiries from patients, clinicians and external agencies in a professional and timely manner
- Maintain accurate and up-to-date patient records across Trust systems (e.g. PAS, Bluespier)
- Support the coordination and smooth running of fracture clinics and departmental activities
- Prepare, process and distribute correspondence, reports and clinic documentation
- Monitor and manage clinic stock levels, ordering supplies and liaising with suppliers as required
- Ensure all administrative processes comply with Trust policies, data protection and confidentiality standards
- Assist with data collection, reporting and audits to support service performance and improvement
- Work collaboratively with colleagues and provide cross-cover across sites and departments when required
Qualifications
Essential person specification requirements
- GCSE English and Maths at grade C or above or equivalent
- RSA3 Word Processing or equivalent
Experience
- Previous experience of using Microsoft Word
- Ability to use initiative
- Dealing with the public both in person and on the phone
Knowledge and Awareness
- Awareness of own limitations
- Confidentiality
- Keyboard skills
- Word-processing skills
- Computer Literacy
Skills And Abilities
- Ability to demonstrate literacy and numeracy skills
- Able to communicate clear and concise information both verbally and in writing
- Ability to prioritise own workload
- Experience of IT systems
Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Home electronics scheme
- Cycle to work scheme - subject to eligibility criteria
- Car lease salary sacrifice scheme - subject to eligibility criteria
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training and support
Skilled Worker Sponsorship
You can find out more about skilled worker and health and care visas on our .
Workplace culture and EEO Statement
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
