At Kimberley, our vision is to deliver the best caravan & motorhome buying and ownership experience for our customers and we now have an exciting opportunity for a Warranty Administrator/Service Advisor in our fast paced after sales department. Are you a self starter, who is able to use initiative, work to deadlines and most importantly excelling at customer service. Are you technically minded and interested in the full workings of vehicles? if so then Kimberley needs you
The individual needs to have a strong administrative background, abilty to multi task, good customer service/people skills, be highly organised and able to work as part of a team. Excellent communication skills are a must across a variety of platforms. Previous experience completing warranty submissions would be ideal however training will be given. Also a desire to learn about our popular industry that brings joy and the freedom of travel to our customers is a must
The job description includes but isn't limited to;
* Submit detailed claims to manufacturers and support advisors in submission of claims
* Invoice warranty claims to manufacturers
* Register all new vans to start warranty
* Chasing and submitting warranty claims and orders for dispatch dates
* Ensure revenue is maximised by maximising warranty claims and invoicing whilst returning unused parts into stock and faulty parts for credit
* Making timed appointments and dealing with drop off's and collections by customers
* Making bookings with reference to the workshop diary to ensure sufficient time to complete the repair
* Supporting colleagues with administrative tasks
* Greeting customers and being the first point of contact when they arrive
* Respond to calls, emails and enquiries in a reasonable timeframe and professionally, referring the caller to the appropriate person/department, taking any messages where required.
* Provide a pro-active service to customers to update them on outstanding claims
* Build a strong relationship with manufacturers and respond to any incoming tasks or queries
* Assist with work in progress document control, ensuring all necessary information is gathered, documented and included in the customers paperwork
* Ensuring quality control including demonstrating repairs to customers before the vehicle is collected
Skills and Experience
Excellent communication skills and the ability to build strong working relationships, both internally and externally with manufacturers and customers
Excellent time management skills, prioritising daily workload to ensure all deadlines are met
Methodical and thorough approach to ensure accuracy
Strong Administrative background.
Confident in both telephone and written communication
Excellent IT skills
Experience of using a Dealer Management System, such as Kerridge or Navigator
And what about us?
Kimberley have over the last 40 years grown to be one of the largest family owned dealerships in the UK successfully growing our business across the midlands and at Kimberley, we're not just selling motorhomes and caravans – we're selling dreams, freedom, and the open road. As the premier destination for leisure enthusiasts, our dealership is more than just a place to buy vehicles; it's a community where passion meets possibility. Join our team at Kimberley and be surrounded by great people with a passion for delivering for our customers and a passion for our products. We seek to engage with our customers at every opportunity, taking our vehicles to them via video, social media and out on the open road. You'll be able to sample the great outdoors for yourself with our Employee Free Vehicle Loan Scheme and other benefits including staff store discount, employee referral bonus scheme, employee of the month scheme, long service award scheme and much more. At Kimberley every day feels like an adventure and every customer interaction is a new destination waiting to be explored
Why Kimberley is the ultimate place to work:
Passion for Adventure: Our team shares a deep love for exploration and a genuine excitement for the motorhome lifestyle. From road trips to camping adventures, we live and breathe the spirit of adventure every day.
Innovative Culture: We're not afraid to blaze new trails and push the boundaries of what's possible. With a culture of innovation and creativity, there's always room to grow and develop new skills.
Customer-Centric Approach: At Kimberley, our customers are at the heart of everything we do. We go above and beyond to provide personalised service and create unforgettable experiences for each and every visitor.
Team Spirit: We're more than just colleagues – we're a tight-knit team of like-minded individuals who support and inspire each other.
Opportunities for Growth: With a growing business and a commitment to employee development, Kimberley offers opportunities for personal growth.
Fun and Excitement: From test-driving the latest models to organising customer events and rallies, there's never a dull moment at Kimberley. We believe in having fun while we work and creating memorable experiences for both our team members and our customers.
If you're passionate about adventure apply today.
The working days for this position are Monday to Friday 8.30am to 5.00pm, working the occasional Saturday. For any Saturday worked, you will be able to have a day off in the week.
Job Types: Full-time, Permanent
Pay: £25,397.00 per year
Benefits:
* Company pension
* Employee discount
* Store discount
Work authorisation:
* United Kingdom (required)
Work Location: In person