We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a Spanish speaking eCommerce Customer Service Advisor with a passion for providing excellent service to our ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering our local online markets.
ROLE & RESPONSILIBITIES:
1. Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our Spanish online channels
2. Resolving customer queries received through our Spanish ebay, Amazon and ecommerce webshop
3. Resolving and processing of returns, exchanges, and discrepancies within a timely manner
4. Communicate with couriers with outbound / lost / damaged in transit shipments
5. Co-ordinate orders on internal/external systems
6. Co-ordinate with external ecommerce partners
ATTRIBUTES:
7. Fluent in Spanish
8. Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
9. Excellent customer service skills
10. Excellent attention to detail
11. Ability to prioritise, multitask and react quickly to urgent enquiries
12. Ability to communicate well with all internal departments
13. Professional email and telephone manner
14. Confidence to speak to a wide range of customers
15. An interest or knowledge of vehicle car parts is desired
16. Technical experience with e-commerce platforms (desired but not essential)
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
17. Industry leading package
18. 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
19. Pension Scheme & Life Assurance
20. Ford Privilege vehicle purchase scheme
21. Discount on Service, Bodyshop and Parts
22. 1 day each year to volunteer for a charity of your choice
23. Cycle to work purchase scheme
24. Access to Perks at Work discount website