Claims Administrator
📍 Manchester City Centre | £26,000
Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims 🚗
With demand rising, they’re expanding their operations team and are now hiring a Claims Administrator to join their Manchester city centre office.
This team is the engine room of the business – keeping claims moving, chasing missing information, and ensuring lenders respond on time.
If you’re organised, confident on the phone, and love a role where you can stay busy and make things happen… keep reading 👇
Key Responsibilities:
📞 Client & Lender Communication
* Liaising with clients and lenders via phone + email to progress claims
* Handling inbound calls professionally and resolving queries confidently
* Making outbound chaser calls to request missing documents / updates
* Explaining clearly what information is needed and why (helping clients respond quickly!)
* Speaking with clients in a friendly, professional way to guide them through the claims process and ensure requests from lenders are actioned quickly
* Building rapport with customers to encourage prompt responses and keep claims progressing efficiently
📩 Email & Workflow Processing
* Managing high volumes of emails and allocating them through workflow queues
* Prioritising tasks by urgency, deadlines, and workload
* Spotting key information quickly and assigning actions efficiently
* Working within a largely automated system while ensuring any client queries or outstanding information are followed up personally when needed
📝 Case Management & CRM Updating
* Updating case notes, documents, timestamps and claim status accurately
* Moving claims through structured stages to avoid delays
* Tracking caseloads to ensure nothing goes stale or dormant
* Flagging cases that need escalation or specialist review
📎 Document & Evidence Handling
* Requesting missing documentation (ID, agreements, finance docs etc.)
* Handling incoming post: opening, scanning, uploading + filing correctly
* Keeping case files organised, complete and compliant
* Reviewing lender responses and ensuring they’re actioned quickly
✅ Compliance & Quality
* Following processes in line with regulatory expectations
* Maintaining high accuracy in data entry + document handling
* Handling sensitive information securely and confidentially
* Supporting a consistent, high-quality customer experience
🤝 Team Support & Continuous Improvement
* Supporting colleagues during peak demand and managing workloads as a team
* Sharing blockers and case insights with management
* Suggesting improvements to workflows, templates and procedures
* Supporting team targets through efficient, high-quality processing
🔍 What We’re Looking For
* Confident and professional phone manner
* Strong admin skills + excellent attention to detail
* Compliance / regulatory experience (nice to have, not essential)
* Comfortable processing high volumes of emails
* Able to follow structured workflows and processes
* Confident using CRMs + Google Workspace (Docs/Sheets etc.)
* Works well in a fast-paced, process-driven environment
* Strong customer service mindset – able to communicate clearly and build trust with clients over the phone
* Someone who enjoys speaking with people and helping move processes forward
🌟 Why Join?
* Fast-growing, reputable CMC brand 📈
* Supportive team culture 🤍
* Training + progression opportunities 🚀
* Incentives to reward performance 🎁
* Manchester city-centre office 🏙️
* Stable Monday–Friday role.. no late nights, no weekends 🙌
If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you 💬
📩 Drop me a message / apply now 👇