Sandwell Metropolitan Borough Council are seeking a highly skilled and motivated ICT Endpoint and Application Lead to join our dynamic ICT Desktop team. This is a vital role responsible for the rollout, maintenance, and support of over 4,500 endpoint devices across the organisation. You will play a key part in ensuring our workforce is equipped with the latest Microsoft operating systems and products, supporting both technical and digital upskilling initiatives.
Why Join Us?
This is a fantastic opportunity to make a real impact on the digital transformation of Sandwell MBC. You’ll be at the forefront of ensuring our workforce remains productive, secure, and digitally confident. The role offers a competitive salary, flexible working arrangements, and the chance to work with a supportive and forward-thinking team.
Key Responsibilities
* Maintain secure and up-to-date computer operating systems across the authority.
* Provide technical support for over 500 applications used by the authority.
* Support end users with technical issues and adoption of new technologies.
* Support high‑profile business application upgrades and projects with technical expertise.
* Lead the maintenance and support of the Microsoft Intune Product family tools.
* Assess new software for end users, ensuring compliance with corporate and industry governance standards.
* Assist the Desktop, Applications and Adoption teams with Business As Usual tasks.
Essential Requirements
* Level 5 qualification (Foundation Degree, HND or equivalent) or relevant experience.
* At least two years’ experience in the Microsoft Intune Product Family (Intune Service, Configuration Manager, Autopilot, Windows Defender).
* Proven experience in ICT endpoint management and application support.
* Strong technical knowledge of Microsoft operating systems and enterprise applications.
* Proven experience contributing to technically challenging projects with strict time constraints and high delivery standards.
* Proven experience with Windows Installer file technologies and deployment methodologies.
* Excellent problem‑solving skills and the ability to support a large, diverse user base.
* Ability to work collaboratively within a team and across departments.
* Strong communication skills and a proactive approach to user support and digital adoption.
* A commitment to the council’s values: One team, Customer Focused, Inclusive, Ambitious and Accountable.
* Please submit your application by 15th December 2025. For further information please contact Pindi Kaur via email at Pindi_kaur@sandwell.gov.uk.
To apply please click the Apply Now link below.
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