Who are we?
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.
With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
Position Summary:
As our Customer Account Manager, you’ll be responsible for key accounts—building strong relationships, driving opportunities, and ensuring an exceptional customer experience with maximum retention. You’ll support and guide our Customer Service Operators to deliver efficient day‑to‑day service and seamless operational support.
This is where you come in:
We are currently looking for a Customer Account Manager join our thriving road freight division. Based at our Heathrow branch - the successful candidate will be responsible for monitoring all the customer service processes, focusing on retention and customer growth whilst ensuring processes are relevant and compliant for the customers to ensure that information is communicated by providing an excellent service.
Our Ideal Person:
* Experienced in managing key customer accounts.
* Organised and proactive, able to balance strategic account development with day‑to‑day delivery.
* Supportive and collaborative, empowering team members to deliver their best work.
* Commercially sharp, with a strong eye for revenue opportunities and account performance.
* A confident organiser with proven or emerging leadership skills.
* Experienced in the logistics sector (desirable).
* Internal sales experience.
In this role, you will:
* Take full ownership and commercial responsibility for the customers that are assigned to you.
* Achieve monthly and yearly “customer valuation” targets for both GP & consignments.
* Assist the Manager in leading the customer service team; work allocation, training and coaching for maximum results.
* Conduct quarterly / six monthly customer business reviews in person and via Teams.
* Monitor KPI’s and produce valuable performance reporting statistics.
* Proactively drive sales performance by maximising opportunities across your assigned customer portfolio.
* Deliver coaching and training via regular one-to-one and group sessions with your team.
What you can expect from us:
* Competitive salary
* Performance related bonus
* Free Car Parking
* 25 days annual leave, plus all UK bank holidays
* Enhanced Maternity / Paternity & Adoption pay
* Employee Wellbeing Programme
* Referral Bonus Scheme
* Charity 50-50 & Long service awards
* A fantastic working culture which promotes excellent work/life balance.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Talent Team. Please do not submit speculative CV’S. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”
Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.