How to Apply (ONLY THOSE WHO SUBMIT the assessment will be considered - (https://app.testgorilla.com/s/nwkvd439)
* Complete a short skills test (via TestGorilla):
* Record a sample voicemail (1–2 minutes) introducing yourself as if you were confirming a student’s admissions interview.
* Submit your audio sample.
Role Overview
We’re looking for an Accountability Manager who absolutely loves talking to people on the phone and thrives on helping others stay on track. You’ll be the daily human touchpoint for our Academy students, ensuring they show up, feel supported, and get the most out of their journey with us.
Building real relationships, nudging students when they fall behind, and celebrating them when they’re doing well.
You’ll be the first point of contact for prospective students who’ve applied to our Academy program. Your job is to confirm their interview appointments, reduce no-shows, and re-engage students who haven’t scheduled yet.
What You’ll Do
* Admissions Interviews – Schedule all interviews 24–72 hours in advance, every day. (~1.5 hours daily)
* Student Nurturing – Call and connect with ~300–400 active or recently inactive students, providing encouragement, accountability, and problem-solving. (~3–4 hours daily)
* Proactive Outreach – Weekly calls to students to check progress, ask about blockers, highlight wins, and encourage them to keep going.
* Issue Flagging – Surface any risks, challenges, or opportunities to the Ops team to improve student outcomes.
* Feedback Collection – Gather and share insights to help improve the Academy experience.
* Provide daily end-of-day call summaries to the admissions team.
What We’re Looking For
* You LOVE people and the phone — this must energize you, not drain you.
* Excellent spoken English (clear, professional, warm).
* High energy and enthusiasm — able to handle 100+ conversations daily with positivity.
* Organized and reliable with consistent follow-through.
* Experience in customer success, coaching, call centers, or other people-facing roles is a plus.
* Strong problem-solving skills: able to listen, ask the right questions, and offer encouragement.
Soft Skills
* Natural ability to build trust quickly.
* Strong sense of urgency and ability to encourage attendance without being “pushy.”
* Organized and detail-oriented (tracking your work).