Position: Forecast Analyst
Contract Type: Permanent – 37.5 hours
Location: Coventry
Shift: Monday-Friday
Join the UK’s premier parcel delivery company
What you’ll do:
Reporting to the Forecasting and Planning Manager, you will optimise service quality by providing accurate information on the volume capacity and service levels within the Evri Premium network and reporting to a variety of stakeholders to aide effective management decision making. You will analyse and interpret this data to assist in the Planning of the overall network, as well as identifying areas of the operation where service is at risk and act immediately to prevent or mitigate erosion of service.
You will track and record network performance to identify on-going performance improvement opportunities. You will suggest and build new reports to improve the planning of the network and highlight service failures and work with stakeholders to ensure these are used and understood.
Key Role Responsibilities:
* Assisting the Forecasting and Planning Manager in the implementation of planning requirements; to forecast, monitor and improve the full end to end parcel process (Hub through to delivery to customer)
* Understanding the Evri Premium network operating windows and processes to create accurate data for planning and service monitoring within Hubs, depots and the wider network
* Producing daily reports which contain volume, service level analysis, process and resource requirements for the network
* Compiling and publishing weekly/monthly reports as required on network status and performance/compliance for cascade through Operations in from Director level and below
* Managing the network according to the plan across the whole supply; chain client collection and beyond
* Analysis of Hubs/Depot processing data and consider planning constraints such as Parcel Machine throughputs and performance
* Monitoring accuracy of Forecast versus Actual Performance results and supply the Hubs and Depots with accurate information to optimise labour and asset utilisation. You will work with stakeholder groups to train and implement the practical use of this information/output from reports
* Proactively identify changes in activity with the Evri Premium network and to effectively adapt planning and assist in the review of Hubs, Depot and wider network activities for changes and events, i.e. by process, bank holidays, peak plans and product changes.
* Utilising Historical Data and Work with Hubs, Depots and wider network to install a culture of continuous improvement in planning to reduce cost and improve quality due to improving accuracy of process planning
* Escalating your findings to the appropriate operational area, alerting to the impact of non-action and advising recommendations for resolution and working with stakeholders to drive continuous improvement
* Hosting daily network conference calls with Managers and Senior Managers across Depot, Field and Customer services, questioning service performance and escalating accordingly so that failures are understood and avoided going forwards
What We Can Offer You:
We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:
* Annual Leave: At least 33 days of annual leave (including Bank Holidays).
* Career Progression
* Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We’re Looking For
* Working knowledge of systems used within Hermes, BI, MI and SAP
* PC Literate with a working knowledge of Microsoft office (strong Excel user)
* SQL and VBA desirable
* An understanding of the Hermes operation desirable
* Numerate self-starter with excellent data interpretation and analytical capabilities
* Strong commercial awareness
* Understanding of the Lean and other process improvement methodology
* Able to communicate in a strong and confident manner effectively at all levels of the organisation
* Highly credible and be able to influence and win the confidence of others
* Be able to work on your own initiative or as part of a team, often in a high-pressured environment, and to establish effective working relationships at all levels of the business
* Flexible approach to work
* Willing to travel and stay away from home as required
At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.