Overview
We are excited to offer an excellent opportunity for an experienced and motivated leader to join our Crisis Pathway as a Clinical Service Lead. This post has a pivotal role in shaping and leading services that sit at the very heart of urgent mental health care delivery. This is a unique leadership portfolio that combines service innovation with established clinical delivery, giving you the chance to both embed excellence in existing teams and lead the development of new models of care. As a Clinical Service Lead, you will be expected to provide clear operational and clinical leadership, drive quality and performance, and ensure that services remain safe, responsive, and person-centred. Working closely with the Clinical Manager, your leadership will directly influence the experience of service users and carers across the crisis pathway. Because this role sits within the Trust’s Crisis Pathway Redesign Programme, the scope of the portfolio may change as services evolve. You will therefore be joining at a time of transformation, with the opportunity to help shape the future of crisis care across South West London.
Responsibilities
* Provide day-to-day operational and clinical leadership for the HTT Night Function, Wandsworth HTT, and the Mental Health Crisis Line.
* Ensure safe, effective and high-quality service delivery, in line with Trust policies, CQC standards, and national guidance.
* Oversee workforce management including rostering, supervision, appraisal, and staff wellbeing, ensuring teams are well supported to deliver care.
* Lead on performance monitoring, using KPIs and clinical data to track quality, identify issues, and implement improvements.
* Work closely with the Clinical Manager to ensure services are aligned with the Trust’s Crisis Pathway Redesign Programme, recognising that the scope of the portfolio may change as services evolve.
* Foster effective partnerships with service users, carers, acute trusts, community teams, emergency services, and voluntary sector partners.
* Drive a culture of continuous improvement, innovation, and learning within your teams.
* Ensure robust governance and risk management systems are in place, including incident reporting, safeguarding, and clinical audit.
* Represent services at internal and external meetings, providing assurance on quality and performance to senior leaders.
* Champion the Trust’s values, modelling compassionate and inclusive leadership at all times.
Location and contact
Location: Springfield University Hospital, Tooting. The site details reflect our current branding and facilities development. For further details or informal visits contact: Name: Joan Henshaw, Job title: Clinical Service Lead, Email: joan.henshaw@swlstg.nhs.uk
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