What you’ll be doing
as a Project Coordinator
This hybrid role offers the best of both worlds, combining office-based planning with hands-on fieldwork. You’ll support the smooth delivery of new clean water connections, working closely with contractors, operational teams, and internal stakeholders to keep projects on track and deliver right-first-time outcomes for our customers.
1. Plan and coordinate complex clean water connections, managing schedules, priorities, and customer communications to keep everything running smoothly
2. Take ownership of escalations, delays, and complaints, driving swift resolutions while delivering a standout customer experience
3. Act as the key link between Developer Services, Water Networks, contractors, and Customer Experience teams to ensure seamless delivery
4. Carry out on-site inspections, ensuring health & safety, water quality, and installation standards are met right first time
5. Conduct post-installation checks, identify any remedial works, and see them through to completion to maintain high quality outcomes
6. Analyse performance data, spot trends and root causes, and recommend improvements to drive
This is a Hybrid role
This can be based in Reading or Kidlington
What you should bring to the role
7. Bring a positive, can-do attitude with a genuine passion for delivering great customer outcomes
8. Thrive in a fast-paced environment, confidently managing competing priorities and fixed deadlines
9. Take real ownership, seeing tasks and challenges through to resolution with accountability
10. Build strong relationships with customers, colleagues, and contractors through excellent communication skills
11. Show curiosity and a proactive mindset, always looking for better ways of working
12. Have experience in water networks, operational teams, or working with delivery contractors (desirable, not essential)
What’s in it for you?
13. Offering an annual salary up to £55,000 per annum depending on skills and experience
14. 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
15. Generous Pension Scheme through AON
16. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.