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Working within our busy Toyota & Lexus Service and Maintenance Centre in Isleworth
The purpose of the role is to carry out all workshop duties in an efficient and safe manner, to meet customer requirements and maximise utilisation and profitability.
£35,.00 - £65K (including OTE Depending on experience and level of productivity)
Hours of Work:
Monday – Friday 8:30am – 5:00pm and Saturday 8am to 1pm on a rota basis.
What We're Looking For:
We are looking ideally for candidates with previous main dealer experience; however, any diagnostic experience will be considered
Aptitude, desire and ability to follow procedures and solve problems
Always curious with a willingness to learn and develop in order to stay on top of latest innovation and new technology
Confident communicator with both customers and colleagues
A keen eye for detail and recognising the importance of giving every car in our workshop the highest standard of care
Enjoy working in a high-pressured environment
Ability to support others with less experience e.g. apprentices
Ideally a record of working within the automotive industry in a similar position
Key Tasks:
Carry out vehicle services and repairs, in accordance with Toyota GB technical standards, ensuring we deliver a great customer experience
Examine vehicles, diagnose non-routine defects, with knowledge gained about the vehicles and relevant technologies
Report defects against Department of Environment (MOT) and Vehicle Safety Report (VSR) standards
Carry out jobs within budgeted time, maintaining your own productivity
Take responsibility for daily maintenance of tools and equipment, reporting any defects
Work in accordance with key Toyota or Centre processes
Liaise with customers directly where relevant and appropriate, listening carefully to build rapport and answering questions in a warm and professional manner to summarise details of work required or carried out
Coach and support apprentice technicians, explaining, guiding and enabling others to learn
Attend specialised training as required.
Work as a full member of the Centre team, working with colleagues to provide a seamless and outstanding service to customers
Personal Skills
Technical aptitude, process-driven, and a fast learner
Organised in the workplace
Confident communicator and ready to ask questions and learn
Passionate about problem-solving and finding solutions to challenges
Experience and Qualifications
Minimum of NVQ Level 3 in motor vehicle maintenance (or comparable).
Previous work experience within an automotive repair environment is preferable
Licence/Certification:
A full UK Driving Licence (required)
Eligibility to work in the UK
Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
Benefits include:
30days holidays (i.e. 22 days including 8 days bank holidays)
Cycle to work scheme
Loyalty & Long Service Awards
Car Leasing Scheme
Discounts on car purchases / repairs / parts
Ongoing training, both in-house and with the manufacturer
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