CUSTOMER SERVICE & COMPLAINTS COORDINATOR
HOLMES CHAPEL
£26,000 - £28,000
YOUR NEW ROLE
We are seeking a dedicated and enthusiastic Customer Service Representative to join our client, working within their dynamic and forward thinking customer care department. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to internal customers. This role involves engaging with clients, addressing their needs, and ensuring a positive experience with all products and services.
YOUR NEW ROLE
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Assist customers with product information, order processing, and issue resolution.
* Upsell products and services where appropriate to enhance customer satisfaction and drive sales.
* Maintain accurate records of customer interactions and transactions through data entry into our systems.
* Handling customer concerns and complaint through to resolution.
* Collaborate with team members to ensure consistent service quality across all channels.
* Stay informed about product updates and company policies to provide accurate information to customers.
YOU WILL BE
1. Strong phone etiquette with...