We are looking for an immediately available Housing Ombudsman portal specialistto join the team at this national social housing provider, for a critical 3-month contract.
Your primary focus will be to "steady the ship" by taking full ownership of the Housing Ombudsman portal.
There is an upcoming audit, so an expert is needed who can dive straight into the system, rectify historical data gaps, and ensure case management is beyond reproach.
What you'll be doing:
* Log, manage, and audit all cases within the Housing Ombudsman portal, ensuring absolute data integrity.
* Collaborate across the business to gather robust evidence and compile high-quality case histories.
* Proactively identify gaps in current records and mitigate risks ahead of our regulatory audit.
* Manage all completion dates and chasers to ensure 100% compliance with Ombudsman timeframes.
* Act as the professional first point of contact for the Housing Ombudsman Service.
What you need:
1. You are someone...