Job Description
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn.
As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.
Shift pattern - 4 on 4 off
Some of your duties and responsibilities will be as follows:
* Work with clients to resolve conflict using de-escalation skills where appropriate
* Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
* Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
* Assist with logging and reporting maintenance work including emergency out of hours repairs
* Supporting clients with welfare rights, budgeting, employment, education and training
* Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
* Manage front of house duties including telephone xsngvjr calls and external visitors
Requirements for the role:
* Enhanced DBS Check
* Must have a proven track record of providing information, advice and guidance to clients
* Knowledge and understanding of basic IT suitable for an office environment
* Knowledge of basic housing management tasks and working with vulnerable individuals