Salary: £26-£28K Per Annum
The Triage Support Worker will provide comprehensive service delivery of triage and report administration including clinic report preparation, triaging referrals and reviewing diagnostic reports.
There will also be other ad hoc administrative tasks and responsibilities.
Key Responsibilities:
* To assist in the preparation of clinical reports under supervision from Oakdale's Neurodevelopmental Assessment Team, including mentorship with a Higher Assistant Psychologist.
* Use analytical skills to effectively and accurately summarise assessment and triage information from a variety of sources and extrapolate clinically relevant information.
* To work through the information received to identify those cases that can be routinely allocated and those that are more complex and require additional clinical consideration prior to allocation.
* To review diagnostic reports to ensure that they meet the minimum standards of assessment to be accepted into the ADHD Medication Service.
* Managing own time effectively to ensure timely triage, allocation and throughput of cases.
* Maintain accurate case records on Oakdale's case management system, and to ensure that cases are tracked and monitored to ensure an efficient allocations process.
* To be responsible for own workload under the direct support of a Higher Assistant Psychologist and/or the Triage Lead.
The Triage Support Worker will provide comprehensive service delivery of triage and report administration including clinic report preparation, triaging referrals and reviewing diagnostic reports.
There will also be other ad hoc administrative tasks and responsibilities.
Key Responsibilities:
* To assist in the preparation of clinical reports under supervision from Oakdale's Neurodevelopmental Assessment Team, including mentorship with a Higher Assistant Psychologist.
* Use analytical skills to effectively and accurately summarise assessment and triage information from a variety of sources and extrapolate clinically relevant information.
* To work through the information received to identify those cases that can be routinely allocated and those that are more complex and require additional clinical consideration prior to allocation.
* To review diagnostic reports to ensure that they meet the minimum standards of assessment to be accepted into the ADHD Medication Service.
* Managing own time effectively to ensure timely triage, allocation and throughput of cases.
* Maintain accurate case records on Oakdale's case management system, and to ensure that cases are tracked and monitored to ensure an efficient allocations process.
* To be responsible for own workload under the direct support of a Higher Assistant Psychologist and/or the Triage Lead.
* Carry out other reasonable duties commensurate with the nature and level of the role
About you
Essential:
* A minimum of 2 years of current administration experience
* Excellent written, verbal and report writing skills alongside a methodical and analytical approach with excellent accuracy and attention to detail
* Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues
* The ability to work on your own initiative and prioritise workload working to tight deadlines
* A team player
* Proactive and organised
* Experience using a range of IT systems and packages including databases
* Responsible, trustworthy and reliable
* Knowledge of data protection regulations
* High level of personal and professional commitment
Preferred:
* Experience of using Google Workspace
* Experience working in neurodevelopmental or mental health services
* Familiarity with NHS or Local Authority pathways and commissioning processes
* An emerging understanding and interest in neurodevelopmental presentations and diagnoses or experience of working with individuals with autism, ADHD, intellectual disabilities or other complex needs
* A minimum of a degree in Psychology (Class 2:1 or higher) that provides eligibility for graduate basis for registration with the British Psychological Society
* With either a Bachelor's degree (Class 2.1 or higher) or a Bachelor's degree (any class) together with a higher degree
* Evidence of successful working within multidisciplinary teams
Carry out other reasonable duties commensurate with the nature and level of the role.
About you
Essential:
A minimum of 2 years of current administration experience
Excellent written, verbal and report writing skills alongside a methodical and analytical approach with excellent accuracy and attention to detail
Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues
The ability to work on your own initiative and prioritise workload working to tight deadlines
A team player
Proactive and organised
Experience using a range of IT systems and packages including databases
Responsible, trustworthy and reliable
Knowledge of data protection regulations
High level of personal and professional commitment
Preferred:
Experience of using Google Workspace
Experience working in neurodevelopmental or mental health services
Familiarity with NHS or Local Authority pathways and commissioning processes
An emerging understanding and interest in neurodevelopmental presentations and diagnoses or experience of working with individuals with autism, ADHD, intellectual disabilities or other complex needs
A minimum of a degree in Psychology (Class 2:1 or higher) that provides eligibility for graduate basis for registration with the British Psychological Society
With either a Bachelor's degree (Class 2.1 or higher) or a Bachelor's degree (any class) together with a higher degree
Evidence of successful working within multidisciplinary teams