Overview
Anti-Social Behaviour Officer / ASB Officer (Housing) - Hemel Hempstead, Hertfordshire (Hybrid Working)
Salary £38,496.84 Per Annum Plus Benefits
Fixed Term Contract, 14 Months
37 hours per week (Monday – Friday, Flexibility Negotiable)
Role
Join Us as an Anti-Social Behaviour Officer / ASB Officer (Housing). Thrive Homes is looking for someone to manage relationships with customers, set clear expectations, and ensure tenancy agreements are respected. You will work both out in the community and online—visiting homes, managing casework, and providing practical advice to tenants, leaseholders, shared owners, and key partners. As the first point of contact for tackling anti-social behaviour, you will help customers sustain their tenancies and improve neighbourhood life.
Your responsibilities will include investigating reports, gathering evidence, preparing case files, and resolving issues through informal interventions and formal legal action. You will also be responsible for drafting witness statements, supporting victims, attending court hearings, and ensuring compliance with all relevant legislation and policies.
Flexible working
Thrive is proud to deliver flexibility for employees to work in a manner that suits their needs. Our SMART working policy allows individuals to take control of their productivity by offering a choice between working in-house or away from the office, with the freedom to work from Thrive's offices as appropriate.
Responsibilities
* Investigation, escalation, enforcement and resolution of complex case work of customer issues, complaints, anti-social behaviour (ASB – low, medium and high cases), tenancy fraud, domestic abuse, hate crime, safeguarding and other contractual requirements – tenant, shared owner and leaseholder.
* Maintaining accurate and detailed records, serving legal notices, preparing a case file and attending court.
* Represent Thrive at multi-agency case conferences (e.g. ASB forums, child protection meetings and MARAC).
* Identify support requirements and work with customers to sustain their tenancies. Escalate to relevant service partners and stakeholders as needed.
* Represent Thrive to minimise risk and ensure safeguarding is effective. Maintain relationships with Thrive’s key stakeholders.
* Collaborate with and support the team and business to resolve issues. Work closely with the Customer Contact Team to provide knowledge and feedback at first point of contact.
* Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management.
* Occasional weekend and evening meetings and out of hours support.
Requirements
* Demonstrable experience working in an ASB / tenancy management environment.
* Excellent communication and interpersonal skills.
* Maintaining relationships with key stakeholders i.e. Police and Local Authority.
* Experience in preparing legal documentation for court is essential.
* Full driving licence and vehicle for work purposes.
* Possess a CIH qualification registered by Ofqual is desirable.
* If you’re a confident communicator, problem solver, and passionate about community wellbeing, we’d love to hear from you.
Dates
Closing date: 9th September 2025
Interview date: To be confirmed
Specific roles within Thrive are subject to a basic DBS check. The successful applicant(s) will be contacted by our People Team if this applies to their role.
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