Summary:
We are seeking a highly motivated Senior Claims Advocate to join our Marine team, primarily focusing on Hull & Machinery (H&M) claims, however as we operate a diverse Marine book, there are opportunities to experience other classes within Marine.
As a Senior Claims Advocate – Ship Owners claims, your key responsibility will be to provide claims advocacy, claims strategy, claims resolution and risk advisory services to our Ship Owner portfolio. Assisting Clients in optimizing the results they achieve under their insurance programs, to ensure Key Client outcomes are delivered to pre-defined service standards. You will put the interests of clients and the integrity of the market at the heart of the way you do business.
The Role:
Loss Negotiation & Client Management
1. Manage claims portfolio, including complex negotiations with insurers to ensure the optimization of claim outcomes for our clients in an efficient manner.
2. Strong relationships within the Marine claims market; Insurers, Insurers, Third party experts
3. Proactively assisting the Client throughout the life cycle of the claim, demonstrating claims management expertise to clients and prospects.
4. Negotiate with insurers and their representatives on behalf of clients.
5. Resolve coverage disputes by engaging with all relevant parties.
6. Provide input on corrective action required to enhance process performance across Claims areas
Claims Process & Support
7. Support broking and claims administration to ensure documentation is accurate, complete, and processed within internal timelines.
8. Assist with the negotiation and management of claims funds and authorities where applicable.
9. Provide accurate and relevant claims information to support renewal processes and placement strategies.
Team Collaboration & Business Development
10. Work with senior colleagues to identify cross-selling and client retention opportunities.
11. Contribute to the sharing of claims intelligence that can inform client risk strategies and insurer discussions.
12. Support team initiatives that improve operational efficiency and client service delivery.
13. Mentor Claims Advisors with technical expertise.
Compliance & Reporting
14. Adhere to internal claims handling protocols and Group compliance policies, including all regulatory requirements.
15. Assist in monitoring UW performance and escalate issues affecting service quality or client satisfaction.
16. Contribute data and insights to support claims reporting and performance reviews, including Willis Quality Index metrics.