The role
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based at our attractive Hotel in Shrewsbury SY2 6LH Holiday Inn Express.
Guest Service Managers are multiskilled; duties include:
* Orchestrating the seamless operation of our guest services
* Collaborating with various departments to elevate our service levels
* Constantly innovating to exceed guest expectations
* Handling guest requests with precision and promptness
* Proactively seeking new ways to enhance the guest journey
* Setting the standard for service excellence
* Cooking simple evening meals for up to 30 guests, such as pre-prepared curries, lasagna, pizzas, and burgers
* Cooking simple breakfast buffets for up to 140 guests
* Washing up and cleaning of BOH areas
* Food and bar service
* Reception duties including admin, cashing up, banking, emails, and basic accounting
* Health and safety compliance
* Dealing with guest complaints and emergencies
* Basic maintenance tasks like replacing light bulbs and broken TVs
* Managing and training the team
* Working alongside three other managers to ensure the smooth running of the hotel
* This is a hands-on role involving working directly with the team
Beyond that, you'll inspire and empower our Guest Service team to embody our company values and culture, ensuring service excellence remains our top priority. Through your guidance, you'll foster a sales-oriented culture within our department, maximizing room and M&E sales while providing guests with the best offerings.
Other titles for this role may include Front Office Manager, Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, or Hotel Services Manager.
Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at recruitment@kewgreenhotels.com.
Benefits
* Annual Conference Event and Awards
* Career development opportunities and support for personal growth
* Discounts across major retailers, restaurants, and events
* Complimentary Employee, Family, and Friends discounts at hotels in the Kew Green Hotels portfolio and partner hotels worldwide
* 50% off food and beverages during hotel stays
* 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
* Unlimited access to leisure clubs (gym, pool, steam rooms)
What you’ll bring to the team
To excel in this role, you should have strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you thrive on making a positive impact and fostering a culture of service excellence, we encourage you to apply.
At Kew Green Hotels, we welcome applications from individuals of all backgrounds and abilities. If you require reasonable adjustments during the recruitment process, please complete the relevant questions or contact recruitment@kewgreenhotels.com. We are committed to supporting your needs.
Next steps
A member of our hotel team will contact you to schedule a 15-minute chat to learn more about you. We will discuss the role in detail, and you can highlight your skills. If successful, you'll meet the Business Excellence Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company with a diverse portfolio, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. We share core values that unite us. For more details, please visit our website.
Join our Kew-Team today!
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