Job Title Senior Surveyor Job Description Summary Job Description Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 43,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. Role Profile: · To provide occupier clients with full property management services that meet their expectations within the agreed fee basis · Within the Occupier Management Team based in Birmingham, work across occupier clients to deliver estate management services, collaborating with other skill lines across the Cushman & Wakefield Group as required Core Responsibilities: · To ensure cost effective operational running of allocated sites · Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant · Identify and drive through cost savings for corporate occupiers · For sublet properties, monitor income collection and tenant liaison · Manage exit strategies for freehold and leasehold properties being vacated · Ensure adherence to lease terms and compliance with statutory requirements (to include inspections) and advising clients of same · Manage and liaise with other Cushman & Wakefield teams and other professionals to provide a full service to the client · Direct and frequent client contact and reporting · Undertake inspections of sublet estate Key Performance Indicators: · Contribution to achievement of client and departmental targets · Client satisfaction · Delivery of regular and accurate client reports · Services undertaken within client budget Knowledge & Experience: · General practice background for either a corporate, public sector or private practice (for more senior roles) · Experience of working in a large practice and/or corporate environment could be advantageous · Rounded experience of general surveying skills – not restricted to a narrow practice area · An understanding of business development and client relationship management · Experience in networking and building relationships internally and externally · A level of experience selling successfully to clients · Up to date knowledge of legislation regarding property management · Demonstrable technical competence in property management · Basic IT skills (word-processing and spreadsheets) · Working knowledge of industry specific packages preferred (e.g. TRAMPS/PM&A) · Ability to support and develop junior team members Qualifications: · Degree level estate management qualification or equivalent desired · Membership of RICS desired · Full driving licence Skills & Personal Qualities: · Forward Planning – Plans and priorities own workload in order to achieve property management deliverables · Enabling Delivery – Capable of delivering property management effectively and thoroughly within agreed standards · Commercially Minded – Seeks efficiencies and cost savings for the client · Building Relationships – Establishes and nurtures harmonious relationships with clients, their advisers and colleagues · Developing People – Places a priority on developing own skills, knowledgeable and abilities in line with team requirements INCO: “Cushman & Wakefield”