Role Description
The Customer Care Manager will oversee and enhance the end-to-end customer service experience, ensuring the highest quality of service for customers. Responsibilities include managing a team of customer support representatives, addressing customer inquiries or concerns promptly, coordinating with internal teams to resolve issues, and monitoring performance metrics to identify improvement areas. This is a full-time, on-site position based in South Elmsall.
Qualifications
* Proven leadership skills in managing and motivating customer service teams
* Excellent communication, problem-solving, and conflict resolution abilities
* Ability to analyze performance metrics and implement improvement strategies
* Strong organizational and time-management skills
* Proficiency in customer service tools, CRM software, and other relevant platforms
* Knowledge of the kitchen and home improvement industry is an advantage
* Previous experience in a customer service or management role is preferred
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