At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is.
Our benefits
We are currently working in a hybrid fashion with the ability to work from home, however 3 days a week will be required on site across London with our clients or onsite client account executives.
· Standard Pension – 3% Employers, 5% Employee
· 25 days annual leave (plus Bank Holidays)
· Birthday day off
· 2 Volunteer days a year (to volunteer in the local community)
· Employee Health Benefits (Westfield Health)
· Online discounts platform for major retailers (Westfield Rewards)
Salary range: £35-42K depending on experience.
About the role
In this role you must be able to work closely with the Client Relationship and Project Director to nurture and create a high performing, engaged team of client account professionals, who go over and above to achieve customer and corporate success.
Thinking and Problem solving
· Responsible for ensuring all accounts under their portfolio are being covered due to absences
Decision making responsibility
· Scope of role - Internal and External influence
· Act as a point of escalation for both internal and external stakeholders, taking ownership of issues to ensure a swift response is provided
Stakeholder management
· Support the smooth on-boarding of new customer accounts, working as a key project member for each implementation and key point of contact for the new customer
· Be committed to achieving the right outcomes for our customers – ensuring all key performance targets are met, highlighting challenging areas and working with the Client Account Executives (onsite) to ensure consistent levels of service are provided
· Attend weekly and monthly customer meetings, both pre and post- go live, including Quarterly Business Reviews – providing in-depth operational overviews and service delivery performance
· Be responsible for the administration and delivery of action plans to improve customer satisfaction through effective service delivery
Team Management
Manage a team across various locations, on:
· Performance management
· sickness absence management
· annual leave management
· regular one to one meetings with direct reports, providing coaching, mentoring and driving team performance to support the professionalisation of the team
· appraisals
· all other people management aspects
To be successful in this role you will need to:
· Have proven experience of motivating team members and creating high-performing teams
· Be highly personable with excellent communication skills
· Have excellent time management and organisational skills
· Be tenacious and resilient in the face of challenges
· Have worked within an IT/service delivery setting or as an Account Manager previously
· Have a head for numbers and commercial acumen (essential)
· Be comfortable using MS Office
· You must be able to commit to working at Milton Keynes and London on site (split days)
· Driving License essential
At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com