Job Description
About us
Sanipex Group offers to our customers unique lifestyle proposition for ultra-stylish indoor and outdoor living throughout Middle East, Europe, Asia and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers and private clients alike. We are a dynamic, creative team of people who are passionate about our customers and products. We thrive on comprehensive training programs that empower us to constantly grow and evolve. Imagine yourself flourishing in a positive, fun and driven culture to reach new heights in your career. With over 45 nationalities on board, we're deeply committed to fostering inclusion and diversity. As our team continues to grow, we are looking for a Field Service & Technical Support Technician to join our UK team in Birstall, Leeds.
About the role
At Sanipex Group, we are looking for a skilled and customer-focused Field Service & Technical Support Technician to join our UK team. This is a dynamic, hands-on role combining field-based technical expertise with workshop repairs and cross-functional support. You will travel nationwide to diagnose and resolve plumbing and electrical faults on company products, supporting installers, contractors, and end users with installation guidance and technical advice. From conducting detailed root cause analysis and completing comprehensive service reports, to managing warranty cases in line with company policy, you will play a key role in protecting product quality and brand reputation. The role also involves workshop-based repairs and refurbishment of returned goods, assisting with product testing and quality checks, preparing Bills of Materials and production orders, and carrying out drilling or modification of ceramic basins and components. Working closely with the Technical Manager, Commercial Manager, and Sales Team, you will contribute to continuous improvement initiatives, provide technical input on product queries, and support exhibitions, showroom updates, and internal projects as required. Flexibility is essential, as the role requires nationwide travel, occasional overnight stays, and the ability to respond to short-notice service visits while maintaining company vehicle, tools, and uniform to a professional standard.
About you
You are a qualified plumbing professional with recognised certification and strong hands-on experience in plumbing and bathroom installations, complemented by solid electrical competency (18th Edition preferred or demonstrable practical experience). You have a minimum of 10 years of experience in the technician role. You have proven experience diagnosing, repairing, and resolving product faults, with the confidence to work independently and manage your workload effectively across multiple sites. Technically sharp and solutions-focused, you are comfortable fault-finding across mechanical and electrical systems and producing clear, detailed technical reports using Outlook, Excel, and reporting systems. You are a strong communicator who can confidently represent the Sanipex brand, build trust with customers, and collaborate effectively with internal teams. A full UK driving licence and a willingness to travel nationwide are essential. Above all, you bring professionalism, adaptability, and a proactive approach to problem-solving, ensuring every customer interaction reflects the high standards of Sanipex.
What we can offer
You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day. We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.
We welcome everyone to apply
It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.
We would like to thank you in advance for your application. Due to the influx of applications, we don’t always get the opportunity to speak to our candidates. Consequently, if you haven’t been contacted over the next two weeks then you can assume you have not been successful on this occasion.