Customer Service Executive Connect Fibre
Working from home £27,000 plus benefits
With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. We now seek a dynamic, ambitious individual to join our Customer Services Team.
As a Customer Service Executive, you will be passionate about ensuring that every customer has an amazing experience with our service, even when things need fixing.
As part of a growing team, you will provide customers with accurate, friendly and knowledgeable support to help them get the most out of their products and to resolve any issues in a timely manner.
Have a customer first, proactive attitude, delivering exceptional customer service on each and every contact
•Provide 1st line technical, account, sales, and general support to customers across multiple channels, including telephone, chat, social and email
•Ability to diagnose and troubleshoot technical issues related to our broadband and telecommunication services.
•Manage and close tickets within agreed service levels, recording all activity accurately and efficiently on internal systems, to ensure we meet customer expectation
•Provide accurate information about Connect Fibre's products and services.
•Handle customer complaints with empathy and efficiency, ensuring a satisfactory resolution.
•5 hour week with some shift pattern.
At least 12 months experience working in a contact centre, within the Fibre/Telecoms/ Broadband/ Media industry
•Excellent customer service skills gained working with a diverse customer base and a wide range of issues and incidents.
•Experience of working at a start-up or scaling business is advantageous, with a willingness to help setup new systems and processes.
•Ability to manage personal workload through skilled time management and prioritisation.
•Proficiency in Customer Service software and tools.
•Ability and resilience to handle a fast-paced environment, embracing change and opportunities to support the growth of the business.
•25 days holiday plus Birthday off
•Company Pension Contribution
•£1500 Employee Referral Scheme
•Superb Maternity/Paternity Support Package
•Private Medical and Dental cover
•Continuous development and long-term career prospects
Connect Fibre offers excellent team and business building opportunities. Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations. Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)