Facilities Helpdesk / CAFM Coordinator
Warrington
£13.47 p/h - 40 hours per week
Temporary – 2 months
We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk / CAFM Coordinator to support a key client contract.
This is a busy, site-based role requiring strong organisational skills, excellent communication, and confidence working with CAFM systems in a fast-paced FM environment.
Key Responsibilities
* Act as the key user for the CAFM system on site, managing PPM records, reactive tasks, and performance reporting
* Handle incoming calls and emails efficiently, ensuring a professional and timely response
* Plan and schedule PPM activities for engineering teams and specialist supply partners
* Ensure all reactive requests are logged correctly, prioritised appropriately, and allocated to the correct engineer
* Maintain clear communication throughout the lifecycle of reactive works between the Facilities Team and end users
* Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained
* Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance
* Proactively identify and help implement innovations and process improvements to enhance contract performance
* Build and maintain strong working relationships with internal teams, clients, and external suppliers
* Obtain supplier quotations and upload them onto internal systems for client approval
Skills & Experience Required
* Previous experience in a Facilities Management helpdesk or coordination role
* Strong working knowledge of CAFM systems
* Excellent communication and customer service skills
* Ability to prioritise workload in a reactive environment
* Confident liaising with engineers, subcontractors, and senior management
* Strong attention to detail and administrative skills
What's on Offer
* Opportunity to work with a major FM service provider
* Stable contract with long-term potential
* Professional, supportive working environment
If you're an organised and proactive FM professional looking for your next opportunity, we'd love to hear from you.
Apply today or contact us for more information.
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