Overview
Facilities Centre Manager – Stowmarket
Salary: £35,000pa- £40,000pa
Schedule: Monday-Friday, Onsite 8:30am-5pm
Contract: FTC Until 31st March 2029 (with possibility of 2 year extension)
Pure are delighted to be supporting the recruitment of a Centre Manager for a purpose-built innovation centre in Stowmarket. You will be driving its commercial and operational success while ensuring the site delivers a direct, positive impact on the local community. You will manage a multidisciplinary team, oversee daily operations, and act as the face of the Centre—curating a vibrant community of businesses, supporting their growth, and fostering collaboration.
Key Responsibilities
* Delivering outstanding customer experience and service excellence.
* Driving sales, marketing, and occupancy to achieve commercial targets.
* Building and maintaining strong relationships with tenants, partners, and stakeholders.
* Ensuring the Centre is a hub for innovation, skills, and local economic development.
* Working closely with the Innovation Advisor to develop the innovation and skills programme delivered on site.
* Acting as facilities manager, responsible for site maintenance, contractor management, health and safety compliance, and regulatory adherence.
* Managing tenant relationships, leading negotiations on lease agreements, site hire, and tenant disputes while fostering a strong sense of community among businesses.
* Overseeing events for internal and external customers, supporting the Centre's financial operations in collaboration with the district council, and ensuring tenant requirements are met.
* Nurturing the working relationship between our client Mid Suffolk District Council, along with other key partners to develop areas of collaboration.
* Playing a pivotal role in fostering business growth by implementing innovative support strategies, developing new delivery plans, and managing key projects.
Additional Responsibilities
* Leading the delivery of all property related services.
* Property & Operations Management: Oversee daily site operations, ensuring top-tier service delivery.
* Act as primary contact for tenants, supporting their business growth.
* Manage health & safety compliance, maintenance, and contractor relations.
* Business & Community Engagement: Develop strategic partnerships with local authorities and industry stakeholders.
* Promote the Centre as a hub for innovation, business and skills development, attracting tenants, clients and the public.
* Organise networking events, workshops, and industry collaborations.
* Work with the Innovation Advisor to develop and deliver impactful support through innovation programmes.
* Financial & Commercial Strategy: Manage budgets, reporting and financial planning for operational efficiency.
* Negotiate and manage tenant leases and rental agreements.
* Identify opportunities for site development, revenue growth, and cost efficiencies.
* Pipeline management and the customer journey, from lead management to securing sales for space in the centre on pre-agreed commercial terms.
* Marketing & Digital Presence: Develop and implement marketing strategies to promote the Centre\'s offerings.
* Manage social media channels, creating engaging content and growing the Centre\'s online presence.
* Relationship and Account Management: Lead on the account and contractual management.
* Oversee the presentation of annual budgets with recommendations on price increases, proposed local marketing strategies and (operational and capital) expenditure requirements.
* Develop strategic partnerships with local authorities, universities, and industry stakeholders.
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