The day-to-day duties will include but are not limited to:
* Dealing with client queries in person and over the phone to ensure a consistent standard of service.
* Preparation of correspondence to clients.
* Updating client data accurately on our internal systems and software including JobLogic.
* Production & analysis of data in Excel.
* Raising purchase orders and creating job folders to facilitate smooth operations.
* Printing, scanning, and filing various documents on our server.
* Maintaining organized records and databases.
* Assisting with other administrative tasks as required, such as producing ID cards.
* Dealing with complaints, compliments, and comments, logging and escalating as appropriate.
We're looking for a dependable and dynamic Facilities Management Administrator to join our friendly FM and electrical team in our newly refurbished Nottingham office. If you're a quick learner with a positive attitude, we'd love to have you on board.
This is a great opportunity for someone with strong administrative experience who is looking for a challenging, varied, and interesting role with opportunities for development and progression. You must have good organizational and communication skills, experience managing and prioritizing a busy workload, and the ability to work independently and in a team. Excellent call handling skills and the ability to remain calm and focused under pressure are also essential.
* Strong verbal and written communication skills, including a professional telephone manner.
* Proactive and motivated, with the ability to prioritize duties and meet deadlines.
* Strong IT and Microsoft Office skills (Word, Excel, etc.). Full training on our bespoke software will be provided.
* Able to work in a reactive and fast-paced environment.
* Excellent organizational skills and attention to detail.
* Minimum of 2 years' experience in office administration.
The salary for this position is £24,000 per year, negotiable based on experience. The role is full-time, Monday to Friday, 35 hours a week. Benefits include up to 28 days of annual leave (including bank holidays), paid leave over the festive period, membership to Westfield Health, social events, company pension, free parking, birthday treats, a relaxed office atmosphere, and more. The role is based in our newly refurbished spacious office with facilities including showers and good public transport access.
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