Overview
Job Title: Home Finance Adviser. As Home Finance Adviser, you'll provide customers (UK/Expat/International) with a full advice and recommendation service for Home Finance, working in accordance with the Bank's values, regulatory and compliance requirements while maintaining excellent customer satisfaction.
Please note: the position is office-based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Key responsibilities
* Source and progress Regulated (Home Purchase Plan) and Non-Regulated (Buy to Let) home finance applications through to completion and within agreed SLAs.
* Make suitable recommendations to the Bank’s credit function to enable growth of the Home Finance book in line with business strategy, ensuring all finance applications are completed within policy and criteria.
* Generate telephone appointment activity to achieve new business goals, track potential customers and follow up on enquiries.
* Recommend the most suitable product, term, and payment method to suit the customer’s needs, priorities, and circumstances.
* Develop existing customer relationships to ensure business retention and growth.
* Achieve set individual targets in a variety of areas and contribute to the performance of the Commercial and Home Finance business while minimising risk of losses.
* Work alongside the Home Finance BDMs.
* Provide ongoing MI, tracking lead sources and outcomes.
* Ensure that market, sector, and regulatory knowledge is continuously developed and maintained.
Senior Managers and Certification Regime
This role is in-scope of the Regulators’ Senior Manager and Certification Regime. As such, the jobholder will be assessed and certified annually.
Your role as Home Finance Adviser is a certified function. You are therefore required to discharge the following governance responsibilities:
Regulatory status: Certified
Skills required
* Previous experience in a Mortgage advisory capacity, ideally with broad broker experience.
* Experience within the specialist Mortgages sector.
* A detailed understanding of banking credit processes.
* Advanced understanding of Mortgage products.
* CeMAP qualified or equivalent.
* Hold a Competent Advisor status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
* Administrative, Quality Assurance, and Business Development
Industries
* Banking and Financial Services
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