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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with strong product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain the cleanliness and upkeep of the store.
5. Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to gain new skills and experience.
Who we are looking for
* A passion for delivering a great customer experience, serving everyone with a smile.
* Experience in a customer-facing role and a passion for working within hospitality.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, and equipped with a proactive and hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values at all times – being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
* Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream to support financial wellbeing, including early earnings access, savings, and financial advice.
* Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
* Access to Dobbies Academy for ongoing development through eLearning and training programs.
* A thriving, passionate, diverse culture committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our own brand and partner products, showcasing garden living all-year-round.
Many stores feature a restaurant or coffee shop providing a relaxed environment for refreshments and meals.
We organize events and experiences to bring communities together and support a national charity partner.
We’re dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.
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