Job Title: Service Advisor at Lookers Volkswagen Darlington
Lookers Volkswagen Darlington are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, and our friendly Service Manager.
Salary: £26,000 basic depending on experience plus bonus
Hours: Monday - Friday 08:00 - 17:30, Saturdays on a rota basis
Responsibilities
* Booking MOTs, services, and other repair work for customers
* Advising customers about warranty cover and upselling parts/accessories beneficial to the customer
* Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes
* Managing a high volume of customers daily, including telephone calls and online booking queries
* Informing customers of turnaround times and maintaining effective communication during their vehicle's service
* Maintaining accurate customer records and updating systems accordingly
Qualifications
To succeed as a Service Advisor, you should have high energy, a warm personality, and a passion for delivering excellent customer service. Excellent communication skills, the ability to build rapport, and explaining technical information clearly are essential. Experience with Kerridge / ADP systems is advantageous, along with knowledge of other dealer systems.
You should be a team player, able to work independently, and have experience in a similar automotive role. If you meet these criteria and are passionate about cars and customer service, we would love to hear from you.
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