Income Officer
Location: Enfield, (Hybrid working offered once settled in role)
Salary: £35,425 per annum
Employment Type: Full-time, 18 month contract
About Us
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes. Along with our general needs housing, we run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of Independent Living schemes for the over 55s, offering peace of mind and an opportunity to remain independent and in the local community.
Role Overview
We are seeking a dedicated Income Officer to join our team in Enfield. Our Income Officers provide a comprehensive and customer focused income management service which offers tenants value for money and efficiency in the management of their rent account.
Key Responsibilities
1. To provide a customer focussed, proactive, comprehensive and high-quality Rent Collection and Arrears Recovery service, with primary responsibility for the recovery of current and former tenant rent and arrears recovery on a patch of properties.
2. Ensure early intervention, including maximising income, budgeting, referring to debt support agencies, tenancy support or other profession...