Rents Support AdvisorLocation: TeddingtonSalary: £27,920Who we’re looking for As part of our Rents team, you’ll use your excellent communication and customer service skills to provide resolution to customers queries at first contact, and administration support.You’ll be the first point of contact for customer rent queries, resolving issues that prevent customers from paying their rent on time. Take payments, set up agreements and direct debits and signpost customers to external agencies for support – financial and other.Understanding of Housing Benefit and Universal Credit claims. Proficient IT skills, including MS Excel and Word, and a willingness to learn new systems. Experience working in a housing or performance management roleIf successful in the role, you may be asked to complete a standard DBS check.When we're hiring, we look for people who connect with our KOSMIHC values:We know our stuffWe make it happenWe careYou’ll find a full description of our values hereFeel a connection? If this sounds like you, click on ‘apply now’If this role receives a high volume of applications, we may close the vacancy early. We encourage you to apply as soon as possible to avoid disappointment.Closing date 16 April