Key duties and responsibilities include: To deliver a high quality care co-ordination service to patients and health care professionals. Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately. Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
Undertake the booking of appointments across a number of services in line with agreed timescales. Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service. Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur. Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team. Liaise with the multi-disciplinary team to ensure the smooth running of the service. Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information. Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times. Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system. Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients. Responsible for undertaking administration duties within the service.
Ensure regular attendance at operational meetings. All training deemed as mandatory to be completed within the specified time frames. Perform any tasks as requested that are within the boundaries of the role. Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Other duties: Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.