Were revolutionizing the fitness & wellness industry, and were looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industrys most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together were partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. Were not just another tech company—were far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Lets see what we can accomplish together!
About the right team member
As an Associate Technical Account Manager (ATAM), your primary responsibility is to support our Technical Account Managers (TAMs) in ensuring the success of our customers. You will work closely with our Technical Account Management team to facilitate the implementation and configuration of MINDBODY software for Professional Services customers. Additionally, you will assist in identifying opportunities for improvement, and ensuring that customers receive exceptional service and value.
The hours for this role are Monday - Friday 12.00 - 20.00
About the role
Participate in comprehensive training, including Mindbody software training and shadowing the Professional Services Team.
Build and maintain a strong foundation of technical knowledge around Mindbody products, partners, and services.
Execute tasks and assignments as directed by Senior Technical Account Managers and Technical Account Managers.
Leverage in-depth product knowledge to aid team members in effectively utilizing product features and additional services, ensuring alignment with client needs and enhancing their knowledge of our product and services.
Coordinate resolution of basic and complex c...