THE EXCITING
OPPORTUNITY
We opened
the first official AA 5* Hotel in Liverpool; The Municipal Hotel & Spa
MGallery in May 2023 and have reset the clock within this historic building,
bringing it back to life. Our Heartists® aspire to create
memorable, heartfelt moments for all life enjoyers to experience unique stories
from the past but also to immerse themselves into our hospitality, creating
their own astonishing tales of MGallery magical moments. We boast 179
stunning bedrooms set in a remarkable and inspiring landmark of the city. Time
is of essence and at the heart of The Municipal’s story. The iconic clock
tower and bells giving the tempo to a timeless melody. Various
restaurants, bars and a state of the art spa sanctuary experience, will offer
everyone the place to have the time of their lives, pause the clock and embark
upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE
LIFE OF A BAR OPERATIONS MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll
be doing...
This
position has been created to drive operational results and to offer leadership,
support and presence within the Bar and Service of Drinks within the Palm Court
floor. You will promote and advocate a
hospitable and professional image from all team members and give full
co-operation to any guest requiring assistance, with a prompt, caring and
helpful attitude.
As Bar
Operations Manager, you will manage all areas to an optimum level. You will be
committed to driving F&B strategy, motivating your team, maintaining all
targets financial and operational, with the emphasis on forward planning. You
will ensure the highest quality of customer service in all areas. Ensuring
training of the team is a priority. You will proactively drive HR, Cost
Control, Sustainability and Health & Safety initiatives throughout the
department and hotel. Presence, planning
and leadership are crucial to be successful in this role.
This role is
5 days over 7. Flexible Shifts, evenings and weekends included. 40 working hours per calendar week.
WHAT WE NEED
FROM YOU
We hire
mostly on personality & potential but here are a few of our requirements...
To succeed
in the role of Bar Operations Manager you will need the following qualities and
skills;
* Ensure daily and weekly staff briefings
within the team are happening.
Keeping the team up to date about departmental, hotel and company
activities through daily communications including financial standing and
customer feedback, taking appropriate actions for improvement and service
focus.
* Control all budgets and costs inclusive of
labour, sales, collateral, liquor and PAR stocks.
* Plan and orchestrate / conduct staff training
and meetings on all products, specifications, procedures, standards and service
delivery.
* Anticipate guests needs wherever possible and
promote hospitality within the hotel, enhancing guest satisfaction
* To be aware of market trends,
create new offerings and ideas, be aware of needs, survey competition,
participate in public relations and work strategically to promote activities
designed to enhance the image and profitability of the Hotel facilities.
* Be naturally
effervescent and heartfelt communicator who can build excellent rapport
with our guests and team alike to deliver outstanding service as a
department.
* Positively promote sales awareness within the
department and maximise sales opportunities
* Support and action departmental HR strategy under
guidance of the F&B Operations Manager and HR Director.
* Monitor and comply with all company and legal
statutory requirements.
* To monitor guest feedback, resolving
complaints along with identifying trends and actioning areas for
improvement.
* To support the hotels in the achievement and
maintenance of quality awards.
* Proven dedication to the guest journey,
passionate about luxury hospitality and what it takes to “wow” a guest and
lead/inspire your team. Lead by
example.
WHAT WE
OFFER
When you
become one of our Heartists®, you will also be a member of the Accor and RBH
group with all the benefits that brings. The ALL Heartists® program is the
benefits programme dedicated to Accor Heartists®. It provides employees
with the opportunity to enjoy memorable experiences throughout the year, thanks
to preferential rates in hotels and exclusive discounts with a wide range of
partners. The RBH company benefits extend these offerings across RBH
Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday
for your birthday and pension scheme. To conclude this power trio, we
have The Municipal Hotel benefits with friends and family rates, discounts,
free meals on duty, gratuities, discounted local parking and social events.
What’s not to love?
You will
have access to a benefits package we believe truly works for our people and
enhances our overall culture... To learn
more about our full benefits package, click here to
watch our RBH employee benefits video.
JOIN OUR
FAMILY
Belong in a
place where you can be yourself and love what you do. Join our hotel
community and we will support you to realise your true potential. You will be
part of a team where everyone’s contribution is valued. We will empower
you to bring ideas to elevate our services, creating personalised experiences
for guests. Help them to feel special, and we will do the same for you.
EQUAL OPPORTUNITIES
RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. If at any
point throughout our process you require reasonable adjustments, please
contact careers@rbhmanagement.com.
Apply
now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH