We are seeking an experienced Service Coordinator to support the Electrical & Fire Service Manager in the effective day-to-day coordination of engineering service operations. This role sits at the centre of a busy service environment, responsible for scheduling engineers, managing job flow, processing purchase orders, and ensuring clients receive accurate and timely updates and reporting. You will play a key role in maintaining efficient, structured, and compliant service delivery across both planned preventative maintenance and reactive works. Key Responsibilities Scheduling & Coordination Schedule and coordinate Electrical and Fire Service Engineers across planned and reactive works Allocate and prioritise jobs based on SLA requirements, urgency, and engineer availability Maintain accurate and up-to-date engineer diaries and job schedules Respond to operational changes and reallocate work where required Purchase Orders & Job Management Raise, track, and chase purchase orders from clients Ensure completed works are correctly matched for invoicing purposes Maintain accurate job records and service documentation Manage the full job lifecycle from allocation through to completion and billing readiness Reporting & Documentation Produce client service reports and job summaries as required Maintain accurate compliance and service documentation Ensure all records are updated accurately and in a timely manner Support operational reporting requirements for management and clients Client & Engineer Liaison Act as a key point of contact for client service queries and updates Communicate engineer attendance, progress, and completion information Build and maintain strong relationships with FM teams, site contacts, and clients Ensure clear and professional communication across all service activity Operational Support Work closely with the Electrical & Fire Service Manager to support daily operations Assist in workload planning and prioritisation Contribute to improving coordination processes and workflow efficiency Support consistent delivery of service levels and response times About You We are looking for someone who has: Experience in service coordination, scheduling, or FM/M&E administration Background in engineering, facilities management, electrical, fire, HVAC, or building services environments Strong organisational skills with the ability to manage multiple priorities Confident communication skills when dealing with engineers and clients Experience with purchase orders, job tracking, and service documentation Ability to work effectively in a fast-paced, reactive environment Desirable Experience CAFM or job management systems such as Simpro, Joblogic, BigChange, or Concept Experience in PPM and reactive maintenance environments Previous exposure to technical service or operations teams