A technology solutions provider is seeking an L1 Service Desk Analyst to join their team in Warrington, UK. This role involves handling support requests via calls, emails, and service desk tools, with a strong emphasis on adhering to ITIL standards. Candidates must have a minimum of 2 years' experience in IT support and be comfortable working onsite full-time. Key responsibilities include ticket management, troubleshooting hardware/software issues, and maintaining a knowledge base for common problems. Knowledge of Active Directory and strong communication skills are essential.
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