GP Receptionist required for 26 Hrs a week
Mon
Tue 13:00 – 18:30
Wed 08.00 – 13.00
Thur
Fri
Situated on the south coast of Sussex, Willow Green is a friendly and supportive practice that provides medical care to the residents of East Preston and the surrounding area, this being approximately 11,500 patients. We are a busy workplace that strives to provide a caring, friendly and supportive environment for our team whilst providing patient centred care.
Due to the growth of our local population, we require a person to join our administrative team.
There is ample parking, a competitive salary (dependent on experience) and NHS Pension scheme.
Main duties of the job
This is an ever expanding role that requires a calm approach, caring attitude and the ability to multi-task and work well under pressure.
Key Responsibilities
* Answering phone calls and greeting patients face to face
* Booking/cancelling appointments
* Patient queries
* Monitoring surgery emails and E-Consults
* Managing difficult situations regarding patient issues
* Supporting the wider team in the day to day running of the practice
Essential
* Computer literate
* Good standard of general education
* An excellent telephone manner and customer service skills
* Ability to work well under pressure
* Ability to communicate information clearly
* Recognition of patient confidentiality and Information Governance
* Willing to work flexibly as part of a team, with good interpersonal skills
Desirable
* Experience of system1.
* Experience of working in General Practice
* Experience of directing patients to alternative sources of support (e.g. Social prescribing, pharmacy, self-care)
* Experience of working in a busy, often pressured environment
Job Type: Part-time
Benefits:
* On-site parking
Work Location: In person
Reference ID: PSA Sept 25