Role: National Groups, Meetings & Events Support Executive- Malmaison & Hotel du Vin
Salary: £26,500 + Generous Company Benefits
Location: Fully Remote - no travel required
National M&E & Groups Support Executive plays a pivotal role in supporting our hotel-based M&E and central groups team across Malmaison & Hotel du Vin (MHDV). This role will offer remote support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.
This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an experienced user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate.
Day to day duties will include responding to hotel and group RFPs/enquiries via email and third parties, sending proposals and contracts, collecting pre-payment, compiling function sheets and entering rooming lists.
What are we looking for?
* Proven Meetings & Events experience within a hotel environment, with strong knowledge of enquiry handling process.
* Previous use of Opera Cloud OSEM.
* Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
* Excellent communication, interpersonal and relationship-building skills.
* Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
* Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.
* Systems literate, to include Opera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Zonal, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive.
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