Job overview
Now is an exciting time to join Dorset County Hospital as we recruit for an additional Co-ordinator for Dorset's Targeted Lung Health Programme. The NHS long term plan published in 2019 established a plan to diagnose 75% of people with cancer at an early stage by 2028, and this post will support the setting up and implementing of a lung health screening programme across Dorset.
This is a pivotal role, and will support the team to establish a pan Dorset wide Lung Health Check Service by providing administrative support.
Main duties of the job
The purpose of the role is to support the Lung Health Check programme by planning and booking patients into a screening phone call and Lung Health Check appointments.
The main duties of the role include:
* Booking participants appointments via the telephone and the trust's IT booking system, following up with appropriate letters/leaflets.
* Time management is essential within this role to ensure efficient patient flow.
* Promoting the service to patients over the telephone and have a good understanding of the pathway.
The post holder will work within a small team. You will be managing the participant list and will need to maintain accurate records via Excel.
The post holder will communicate with patients to deal with all enquiries regarding their appointment times and procedural issues and ensure that patients understand the information they are given regarding preparation for diagnostic tests or procedures and understand the importance of accepting the earliest diagnostic appointment offered.
The post holder will work closely with the Targeted Lung Health Team and Nurses to ensure that clinical patient queries are dealt with by the clinical team.
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Dorset County Hospital is approximately 7 miles away from the coast, and is set in a beautiful rural county.
Please be aware that this role is not CURRENTLY eligible for visa sponsorship. Applicants should be aware of the requirement to independently obtain ongoing right to work in the UK beyond the expiry of any temporary or time-limited permissions. Evidence of this will need to be shared with the HR Team to ensure our records remain up to date.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
Education, Qualifications & Training
Essential criteria
* 5 GCSE’s including Maths at Grade “C” or above
* NVQ Level 3 in Business Administration, working towards this or relevant experience
Knowledge & Experience
Essential criteria
* Significant experience working with Microsoft Excel
* Experience working in an administrative post
* Good working knowledge of administrative and secretarial processes e.g. electronic filing systems and formatting documents/reports
* Experience of handling confidential information
Desirable criteria
* Data management
* Any screening administrative experience
Skills and Abilities
Essential criteria
* Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation
* Excellent verbal communication
* Strong customer care skills including experience dealing with people who may be upset and angry (both face-to-face and on the telephone)
* Ability to work in a team as well as work under own initiative
* Ability to take and reproduce clear and concise minutes. Reports from a variety of meetings.
Desirable criteria
* Aptitude to think logically and objectively when resolving problems
* High quality organisational and administrative skills
* Capacity to follow complex procedures e.g., monitoring statistics, assisting in the production of programme reports.
* Ability to work under pressure, prioritising workload and manage time effectively
* Ability to enter and extract detailed information from databases
* Advanced keyboard skills
* Ability to concentrate on complex tasks
* Ability to travel to our other sites
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.