Branch Manager - Recruitment
South Norfolk
We are recruiting for a Branch Manager to lead our successful and well-established office on the outskirts of Norwich. This is a fantastic opportunity to take ownership of a high-performing branch with a strong, active client base and an experienced team in place.
We are looking for a relationship and sales-driven leader with excellent customer service skills, a proactive mindset, and a genuine “can-do” attitude. This role would suit someone who enjoys leading from the front, building client partnerships, and driving commercial performance.
About the Role
* Full responsibility for the overall branch performance, including budget, revenue and profitability
* Managing and developing an established team, providing guidance, coaching and leadership (not micromanagement)
* Maintaining and growing existing client relationships while identifying and acting on new business opportunities
* Delivering a high standard of customer service to clients and candidates
* Acting as a billing manager, with responsibility for both branch targets and your own personal billing
* Ensuring compliance with recruitment legislation and company processes
Qualifications
We are looking for someone with previous recruitment experience (agency or internal). The successful candidate will need to demonstrate:
* Ability to identify sales leads, act on them, and convert them
* Strong client management skills
* A willingness to learn recruitment processes and legislation
* Coachability and a proactive attitude
* A positive, solutions focused approach
* Experience of managing a team
What we can offer
* Generous holiday allowance - 25 days + bank holidays after successful completion of probation, and rising with service up to 31 days + bank holidays
* Performance-related Managers' bonus scheme, linked to branch success
* The opportunity to join an established, well-respected brand, with the autonomy to build, lead and develop your own team, supported by experienced colleagues and fellow Managers across the business
* Comprehensive, market-leading benefits package, regularly reviewed, including:
o Virtual GP access
o Employee discounts portal
o Life assurance benefit, providing financial security and peace of mind for you and your loved ones
o Access to group-wide incentives, competitions and rewards, plus our annual Hales Group Awards
* Ongoing career development opportunities, including fully funded and supported qualifications up to Level 7
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