Due to practice growth, The Wilson Practice is seeking a highly motivated and experienced Senior Administrator to join our dedicated team.
The successful candidate will have previous experience in NHS primary care, ideally with strong working knowledge of EMIS, Docman, QOF and recall systems. We are looking for someone who thrives in a fast-paced, deadline-driven environment, with excellent organisational and leadership skills.
Who are we?
The Wilson Practice is a friendly, mutually supportive and happy 2 Partner, twelve Associate GP Partnership, caring for 17,500 patients in a beautiful part of Hampshire. We have recently strengthened our structure to provide additional support for our growing practice.
Why work with us?
We have a sociable, inclusive team with great spirit. We are an active training practice with Nurse Trainees, FY2s and Registrars, many of whom return post-qualification. Our team is evolving and broadening to ensure a sustainable, effective service for our patients and a positive working environment for our staff.
How we work…
We run a total triage system using Accurx on our EMIS Web clinical system. Our triage team includes GPs, ANPs, ACPs and a Paramedic, with a nurse-led Minor Injuries Service in our well-equipped Treatment Room. Nursing home ward rounds are supported by a dedicated ACP and GP Partners. Our strong Admin Team manages incoming Accurx messages and GP admin workload. We are fully engaged with our Primary Care Network, which provides Physiotherapists, Social Prescribers, MIND workers and more.
Key Responsibilities
* Oversee and support the administration team in delivering high-quality, efficient services.
* Support policy and procedure review, ensuring admin and reception processes are current and effective.
* Assist the management team with practice reporting, development planning, and delivery of QOF targets.
* Act as a key point of contact for external agencies such as police, solicitors, and DVLA.
* Provide initial guidance to patients wishing to raise concerns or complaints.
* Act as building fire marshal, maintaining evacuation and visitor records.
Required Skills and Experience
* Previous experience in a GP surgery or NHS primary care administration.
* Knowledge of EMIS, Docman, QOF and recall systems (advantageous).
* Excellent organisational, communication, and IT skills.
* Ability to manage competing priorities in a busy environment.
Personal Attributes
* Motivated, proactive and adaptable.
* Strong attention to detail.
* A collaborative team player.
* Compassionate and patient-focused approach.
Job Type: Part-time
Expected hours: 30 – 37 per week
Benefits:
* Free parking
* On-site parking
Work Location: In person