The post holder will be required to provide a confidential secretarial and administrative service to the Early Intervention Team (EIT). The post holder is responsible for managing referrals, sending appointment letters and mailshots, handling all telephone calls to ensure they are passed on promptly, and managing the Care Plan Approach (CPA) forward planner to ensure CPA appointments are scheduled within the agreed timeframe.
The role also includes requisitioning stationery, maintaining meeting rooms, and managing non-stock requisitions. The Team Administrator will oversee the patient pathway, ensuring referrals, reviews, and appointments are processed and completed within the required timeframes.
The post holder will provide administrative support for outpatient bookings using a computerised Patient Administration System (PARIS), electronic scanning equipment, and other administrative duties related to this service. This involves liaising with service users and clinicians to ensure timely patient care.
Additional responsibilities include minute-taking, general administrative duties, and ensuring an efficient administrative service for the team.
Please note - This role is not eligible for sponsorship under current immigration rules.
* Typing of all clinical correspondence.
* Coordinating contact with service users via telephone, email, or letter.
* Greeting service users, carers, and visitors when required.
* Providing an effective booking service in accordance with NHS targets.
* Making appointments according to booking and waiting time policies.
* Identifying service users whose appointments may fall outside target timeframes.
* Managing clinic capacity and flagging shortages.
* Providing a general appointment booking service as needed.
* Typing all business correspondence.
* Ordering and managing stationery supplies.
* Identifying issues that may pose risks to service users, carers, or service delivery.
* Taking and typing minutes for team and ad hoc meetings.
* Providing comprehensive administrative support to the multidisciplinary team, including meeting management and appointment coordination.
* Preparing and minuting weekly meetings.
* Maintaining filing systems in line with information governance guidance.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services in Bolton, Manchester, Salford, Trafford, and Wigan, along with specialist services across Greater Manchester and beyond.
Greater Manchester offers a vibrant environment, from scenic countryside to lively city life with shopping, entertainment, and dining. The area is known for its warmth, humor, and generosity.
Our staff enjoy their work, opportunities for development, and are encouraged to innovate to improve patient care.
For further details or informal visits, contact:
* Name: Michelle Semple
* Job Title: Admin Manager
* Email: michelle.semple@gmmh.nhs.uk
* Telephone: 07772192496
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