Join the Seraphine Team: Application Analyst
Location: London, W1 (Hybrid - 3 days a week in the office)
About Us: Seraphine isn't just about maternity and nursing wear; it's about empowering women during one of life's most transformative journeys. With two decades of expertise, we lead the market with innovative products that blend fashion and function, making motherhood a breeze.
What We Offer: Join a dynamic, international team driving growth in a digital-first environment.
Our Culture: We're fuelled by innovation and motivated by success. Curiosity, resourcefulness, and dependability drive us forward as we push boundaries and embrace new technologies.
Salary range: 30k - 35k
Role Overview: As our Application Analyst, you'll play a pivotal role in maintaining and configuring back-office applications. Reporting to the Head of Applications & Service Delivery, you'll ensure secure and efficient operation while supporting development, upgrades, and interfaces.
Key Responsibilities:
* Resolve operational issues promptly
* Provide functional and technical support, including training
* Maintain user accounts and implement change management processes
* Create and maintain user guides and documentation
* Monitor application performance and conduct reconciliations
* Identify and address risks and issues throughout the software development life cycle
* Drive continual improvement in delivery quality
Requirements
* Communicates clearly and engages effectively with a broad range of stakeholders
* Operates well within the wider IT team and forms effective working relationships with colleagues
* Willing to learn; building knowledge and understanding of technical applications and Seraphine's business, products and processes
* A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk
* Organised and diligent in maintaining accurate records
* Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities
* Can cope with work from multiple sources and manage workload and expectations appropriately
* Experience within 1st or 2nd Line technical support and/or IT application support role
* Familiarity with the ITIL framework and of IT incident management and investigation
* The ability to communicate with stakeholders at different levels
* Excellent verbal and written communication skills
Benefits
* Life Assurance
* Income Protection
* Health Cash Plan
* Holiday entitlement – 23 days excluding bank holidays (with one additional day per year of service)
* Birthday day off
* Discretionary Company Bonus Scheme
* Enhanced Maternity/Paternity Scheme
* Family friendly policies
* Staff discount policy (50%)
Salary Exchange Benefits:
* Pension Scheme - 5% employee and 3% employer contribution
* Technology
* Will Writing
* Holiday Exchange
* Workplace Nursery
* Gym Benefit
* Cycle 2 Work
Discount Benefits:
* Gadget Insurance
* Cycle Insurance
* Cancer Screening
* Pet Insurance
* Lottie – Care Home Discount
* Health & Wellbeing Videos
Why Join Us:
* Make a meaningful impact in an industry-leading company
* Collaborative and inclusive work environment
* Competitive salary and benefits package
* Opportunities for professional growth and development
Ready to join us and drive innovation? Apply now to join the Seraphine team as our Application Analyst. Be part of a team that's shaping the future of maternity and nursing wear while empowering women worldwide.