Job Advert
The position of Mental Health Navigator will be working in partnership with the National Health Foundation Trust (NHFT) to deliver
a county wide service.
The role operates on a rotating shift basis 7 days per week from 8am to 8pm, whilst working in the Integrated Response Hub (IRH).
You will be required to deliver the service through initial telephone-based triage directing callers to relevant NHS, 3rd sector
or other community service.
The role also supports the Community Mental Health Team (CMHT) operating Monday to Friday 9am-5pm at the CMHT bases throughout the
County. You will be required to deliver the service either face to face, via Team/Zoom or over the telephone.
You will rotate between the Integrated Response Hub & the CMHT base on a 2 weekly basis.
Key Duties Include.
Integrated Response Hub
Provide telephone-based assessments to understand what support is required for the individual and facilitate links with
specialist services, both in the community and with the National Health Service.
Support individuals through providing structured interventions to support behavioural change using motivational interviewing
communication style.
Promote local mental health services and activities, both statutory and non-statutory.
Develop, update, and contribute to a resource library.
To contribute positively to working relationships within the team, managers and other organisations.
Working collaboratively with the National Health Foundation Trust, Emergency Services, and 3rd Sector services.
Recording accurate detailed notes on a computer system.
Community Mental Health Teams
Support individuals through providing structured interventions to support behavioural change using motivational interviewing
communication style.
Offer low level emotional support. This can be via telephone, Teams/Zoom or face to face.
Following assessment navigate patients to other 3rd sector services, training courses & other community resources that will
benefit the patient.
Assist patients to access the services identified.
Work with patients to build confidence to attend services identified.
Review whether identified services are working for the patient.
Under supervision of NHFT staff see patients on a short term basis (3-4 times over a period of time) to offer support &
guidance.
Work with the NHFT to support them with their caseloads.
Work with NHFT on a piece of work identified for the patient that the Navigator can lead on.
Participate in any other work identified by the NHFT Practitioner that is deemed suitable for a Navigator
Ensure all meetings/interventions with patients is recorded on Systm1.
Report any concerns directly to an NHFT Practitioner.
Attend any meeting identified for the Navigator to attend.
Expectations
All staff are expected to embody our mission, values, and competencies. This includes the expectation that they will;
Show passion for what Northamptonshire Mind does and the changes we are making for people with mental health issues
Work collaboratively across teams, services, locations, and organisations.
Be willing to grow & develop the service
Stand up for what they believe is best and trust in themselves and each other.
Be open to others, ourselves and show a commitment to learning.
Communicate effectively, ensuring their messages are understood and that they strive to understand others.
Value diversity and treat others with respect, show sensitivity towards differences, promoting and encouraging diversity,
building on people's skills and talents to enhance our work.
Take responsibility for their decisions.
Always maintain an appropriate level of confidentiality
Strong commitment to empowering mental health service users and their recovery
Experience And Skills
Essential (E), Preferred (P)
To have a positive attitude towards people with mental health issues (E)
Demonstrate organisation and scheduling skills effective planning, to be creative and solutions focused. (P)
Resilience and ability to deal with challenging situations.(E)
Previous experience of working with vulnerable adults in a 1:1 setting and person-centred way.(P)
Experience of creating and managing personal improvement/wellbeing plans for service users. (P)
Ability to work within professional boundaries.(E)
Computer literate (E)
Full Driving Licence (E)
What We Offer You
Full and part time roles available, flexible working and job share opportunities.
31 days leave per year including public holidays, rising to 33 days after 5 years' service, pro rata for part time employees.
Comprehensive service-specific induction and ongoing regular supervision, on the job training both internal and external, and
development.
This role description is not an exhaustive list of duties and responsibilities but indicates the key responsibilities for the
role.