Owner & Guest Experience Manager, Wemyss Bay
Client: Parkdean Resorts
Location: Wemyss Bay, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Join us as an Owner & Guest Experience Manager in a prominent role, where your career can flourish. If you're a people person seeking a fun, impactful career, become a vital part of our reception team, prioritizing guest experience and creating memorable holidays.
As a key front-line team member, you'll influence the experience of owners and guests from their arrival, leading with enthusiasm, motivating your team, and ensuring exceptional service delivery.
Why Parkdean Resorts?
* Develop your skills and advance your career across our 66 parks, with excellent training and apprenticeship opportunities.
* Access our Employee Assistance Programme, offering 24/7 confidential support and counselling.
* Enjoy a 50% holiday discount for yourself and a 25% discount for friends and family.
* Benefit from a 30% team member discount on food, drinks, and leisure activities.
* Get discounts on various brands, including meal kits and local gyms.
Our Values and Commitment:
We aim to be a force for good, caring for our parks, people, and planet. We celebrate our communities and environment, creating lasting memories for our guests and owners.
Responsibilities:
* Represent the voices of owners and guests, using feedback to improve service.
* Analyse customer insights to enhance experiences.
* Recruit, inspire, develop, and motivate team members.
* Manage guest and owner complaints effectively.
* Oversee budgetary costs and maintain cost controls.
* Plan and deliver owner and guest events tailored to park customers.
Are you the right fit?
At Parkdean Resorts, we create unforgettable moments. We foster a fun, growth-oriented environment where everyone is encouraged to contribute and inspire each other to excel every day.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults. Background checks, including DBS or equivalent, will be conducted where appropriate.
We strive to create a safe and inclusive environment. For reasonable adjustments during the recruitment process, please contact Stephanie at [emailprotected].
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