Description The Field Specialist is CTI’s elite on-site technical resource — a hands-on expert who knows how to build, commission, and finish systems to perfection. You are as comfortable leading a team on a construction site as you are tuning DSPs, finalising code, or walking a client through their system on handover day. You own every detail of delivery — mechanical, electrical, and software — ensuring that what’s been engineered and pre-built off-site performs flawlessly in the real world. You take pride in doing things properly, leading by example, and finishing with precision, professionalism, and pride. Key Responsibilities: Site Leadership – Take responsibility for day-to-day site activity, directing technicians, assigning tasks, and ensuring safe, efficient progress in line with CTI’s engineering standards and construction requirements. System Integration – Install, wire, and configure complete AV systems, following detailed schematics, rack elevations, and network layouts. Maintain clean, organised, and methodical installations that meet CTI’s quality benchmarks. Commissioning & Final Execution – Deploy and verify configurations, test functionality, tune DSPs, balance audio, align video, calibrate displays, and refine control systems until the system performs exactly to design intent. Troubleshooting & Issue Resolution – Diagnose and resolve on-site challenges calmly and efficiently — whether mechanical, electrical, or software-related. You own problems end-to-end, ensuring systems leave site stable, reliable, and client ready. Client Delivery – Be the technical face of CTI during commissioning and handover. Deliver systems that look professional, work beautifully, and are intuitive for clients to operate. System Verification – Perform and document complete system testing, ensuring signal flow, control logic, and performance align with the design brief and CTI standards. Training & Handover – Provide concise, practical training to end users and technical staff, ensuring clients understand operation and maintenance. Prepare final as-built documentation, system backups, and sign-off reports. Quality & Ownership – Inspect all installation work, verify terminations, label completeness, rack dressing, and documentation before sign-off. You don’t leave until it’s right — technically, visually, and operationally. Health & Safety Leadership –Lead by example on-site, maintaining full compliance with safety policies and risk assessments, and ensuring all team members work safely and professionally. Cross-Team Collaboration – Feed real-world insights back to design, engineering, and service teams to improve processes and documentation for future projects. Maintain a Flexible Work Approach – Be adaptable with working hours and site requirements to meet project deadlines without compromising quality. Follow CTI’s Quality Standards – Ensure all responsibilities align with CTI’s ISO 9001 quality procedures. It’s Not Done Until It’s Done – See installations through to absolute completion, including system sign-offs, return of any unused materials, final quality assurance checks, and smooth handover to the service department. It’s Not Done Until It’s Done – See projects through to absolute completion, including sending invoices, returning RMAs to suppliers, completing all sign-off paperwork, and ensuring a full handover to the service department. Key Skills & Qualifications: Technical Breadth – Deep working knowledge across AV, UC, and broadcast systems including Crestron, Q-SYS, Biamp, Extron, Shure, Ross, Disguise, and similar platforms. Commissioning Proficiency – Skilled in DSP tuning, control code deployment, video calibration, and network configuration (VLAN, Dante, AES67, NDI). Installation Discipline – Expert-level mechanical and electrical installation skills, including cable management, signal integrity, and system build quality. Problem Solving – Methodical fault-finding across hardware, software, and networks. Documentation – Produce accurate commissioning records, as-built drawings, backups, and verification checklists. Certifications – CTS, CTS-I, ECS, SSSTS, IPAF, PASMA preferred. Personal Conduct & Leadership At CTI, we believe in a culture of professionalism, teamwork, and accountability. Our Installation Engineers should demonstrate: A commitment to quality – Strive for excellence in all installations, ensuring each project meets our high engineering standards. Ownership and accountability – Take full responsibility for the work completed on-site—our reputation depends on the quality you deliver. A supportive and team-oriented mindset – Be a mentor and collaborator, assisting colleagues and helping to develop less experienced team members. Clear and confident communication – Engage proactively with team members, clients, and contractors, ensuring alignment and clarity. Professionalism on-site – Maintain a positive attitude, be approachable, and ensure clients and contractors see CTI as a trusted and professional partner. Problem-solving under pressure – Approach on-site challenges with a calm and solutions-focused attitude, keeping projects on track. Dress Code We maintain a professional yet practical dress code depending on the work environment: Construction & Installation Sites: Practical site attire, including CTI-branded polo shirts, site cargo trousers, and provided steel-toe-capped boots.